Frequently Asked Questions

I’ve been trying to register, and it won’t let me.

This website works better on computers and tablets than on mobiles. iPhone mobiles have proven to be more problematic, while Android seems to have fewer problems. Technical malfunctions seem to come and go, however. We are working on an Apple app, but it will take a while…

I am a member who has been trying to play the videos, and it gives me an error message.

This website works better on computers and tablets than on mobiles. iPhone mobiles have proven to be more problematic, while Android seems to have fewer problems. Technical malfunctions seem to come and go, however. Your internet connection might also be a factor. We are working on an Apple app, but it will take a while…

What is the difference between registering and subscribing?

By registering, you create a free account to access all the available blogs, articles, podcasts, and free episodes. In contrast, by subscribing for as little as $5 per month, you will get different perks, such as access to exclusive content, new documentaries every month, credits at the end of a film, preferential customer service, and much more! Register to the site and the newsletter, and if you like what you see, go for the membership plan that best suits you.

How do I reset my password?

There are 3 ways of doing so:
1) Hover over ”Account” in the top menu and select ”Password Reset.”
2) Click on ”Account” in the top menu and select ”Change Password” on the left menu.
3) If none of these work, we can always manually send you the ”Password Reset” email.
4) As a last resort, I can change your password manually so you can regain access. I recommend you change it immediately upon entering your account.

I never got my confirmation email. What should I do?

We have had some technical issues with your verification emails, but rest assured, your account will be manually verified within 48 hours of registering. We will continue to do this until we can fix the glitch with automatic emails. UPDATE: The glitch has been fixed.

How do I cancel my membership?

We will enable the option so you can unsubscribe yourself shortly, but we need some coding work done for that. In the meantime, you can always contact us via email, live chat, or social media, and I will make sure to honour your request promptly. Please allow us at least 48 hours to do so.

I subscribed, but the exclusive content is not showing yet…

The system usually automatically changes your account status, but I sometimes do it manually. This is done immediately after the subscription transaction goes through during business hours, but it might take me a while outside of that. Please contact us immediately if you don’t have access as you should.